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Privacy Policy – BoilerSwaps Ltd

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Last updated: 27/Mar/2026

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1. Who We Are

BoilerSwaps Ltd ("we", "us", "our") is a company registered in England and Wales.

We provide fixed-price boiler installation services.

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2. What Personal Data We Collect

We may collect and process the following information:

  • Name, address, email address and phone number

  • Property and installation details (e.g. boiler type, location, flue position)

  • Photos of your property (before and/or after installation where required)

  • Records of communications with us

  • Payment confirmation details (we do not store card details)

  • Technical data such as IP address and website usage

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3. How We Collect Your Data

We collect data when you:

  • Use our website or quotation tool

  • Request a quote or place an order

  • Contact us by phone, email or online forms

  • Provide photos or details for installation

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4. How We Use Your Data

We use your information to:

  • Provide and manage your quote

  • Supply and install your boiler

  • Arrange and manage appointments

  • Register warranties with manufacturers

  • Communicate with you about your order or service

  • Improve our website and services

  • Comply with legal and regulatory obligations

  • Establish, exercise or defend legal claims

We may use simple automated processes to help manage bookings and allocate engineers efficiently.

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5. Who We Share Your Data With

We only share your data where necessary to deliver our services safely and legally.

This may include:

  • Engineers or subcontractors involved in your installation

  • Gas Safe Register and relevant regulatory bodies (e.g. Building Control)

  • Boiler manufacturers (e.g. Worcester Bosch, Ideal, Vaillant) for warranty registration

  • Payment providers such as SumUp to process transactions securely

We do not store your card details and we do not sell your personal data.

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6. Legal Basis for Processing

We process your data based on:

  • Contract – to provide your installation

  • Legal obligations – including gas safety and regulatory requirements

  • Legitimate interests – to operate and improve our services

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7. How Long We Keep Your Data

We retain your data only as long as necessary:

  • Installation and warranty records: up to 12 years

  • Photos and installation data: stored securely for warranty and compliance purposes

  • Quote enquiries (not accepted): up to 12 months

Some data may be retained longer where required for legal or regulatory reasons.

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8. Marketing Communications

We may contact you regarding your enquiry, installation or service.

We may also send occasional updates or offers where permitted by law. You can opt out at any time by:

If you opt out, we will stop marketing communications.

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9. Data Security

We take appropriate measures to protect your data, including:

  • Secure systems and storage

  • Restricted access to authorised personnel

  • Use of trusted service providers

In the unlikely event of a data breach that poses a risk to your rights, we will notify the relevant authorities and affected individuals in accordance with legal requirements.

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10. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent (where applicable)

To exercise your rights, contact us at info@boilerswaps.co.uk.

You also have the right to complain to the UK Information Commissioner’s Office.

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11. Cookies

We use cookies and similar technologies to ensure our website functions correctly and to improve user experience. Please see our Cookie Policy for more details.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

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13. Contact Us

If you have any questions about this Privacy Policy or your data:

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BoilerSwaps Ltd
Email: info@boilerswaps.co.uk

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